FAQ
FREQUENTLY ASKED QUESTIONS
If you cannot find the answer you are looking for, write to us; Let's get back to you as soon as possible.
PRODUCTS & ROUTINE
Which product should I start with?
Start with Facial Cleansing Gel and Day & Night Cream, then introduce Treatment Serum after two weeks.
Is it suitable for sensitive skin?
Developed with dermatologists to support the barrier gently, the formulas combine sulfate-free cleansing with soothing ingredients. Before introducing a new product, try it on a small area behind your ear.
How do I use Toner Pads?
After cleansing, gently sweep a pad over your face and neck, avoiding the eye area. No rinsing needed. Follow with Treatment Serum.
Should I use SPF 50 in the evening too?
No. SPF 50 Sunscreen is the last step of the morning routine. The evening routine is completed with Day & Night Cream.
Can the products be used during pregnancy?
We recommend consulting your doctor before starting a new care product during pregnancy and breastfeeding. The full ingredient list is included in the packaging.
When will I notice results?
This varies from person to person. Since the skin renewal cycle takes approximately four weeks, we recommend that you follow the routine regularly for at least four weeks.
Do I need to use all six products together?
No. Each product can also be used alone. Since all six products contain the same barrier support complex, they complement each other when used together; You can set up the routine step by step according to your needs.
Can I use it with actives from other brands?
You can, but we recommend not using more than one strong active ingredient (e.g. acid peels and retinoids) in the same routine. Add a new product to your routine alone and observe your skin for a few weeks.
ORDER AND SHIPPING
How much is the shipping fee?
Shipping is free for orders of 1,500 ₺ and above. For orders below this amount, the shipping fee is shown in the payment step.
How do I track my order?
Once your order is shipped, a tracking link will be sent to your e-mail address. If you are logged in with your account, you can also view the status of your orders in the My Orders section on the My Account page.
Can I order without creating an account?
Yes. You can order as a guest with your e-mail address during the payment step. If you create an account, you can access your order history and registered addresses in one place.
Will a gift be added to my order?
Two trial size products are included with each order; so you can familiarize yourself with the other steps of the routine.
RETURN AND EXCHANGE
Can I return the product?
Return conditions and deadlines are on the Shipping & Returns page. You can contact us by e-mail for your return request.
The product arrived damaged or missing, what should I do?
Send a photo of the package and your order number to merhaba@yechl.com; Our team will get back to you as soon as possible.
ACCOUNT
Do I need to create a password?
No. You log in to your account with the single-use code sent to your e-mail address. Your account is created automatically when you first log in.
How do I update my address and information?
You can edit your information in the My Addresses and Profile sections on the My Account page.
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